We stand behind the products we sell.  If for any reason you are not happy with one of our items you are entitled to a replacement, refund, or a credit within 30 days of receipt of your product.   No refund on personalized items.  The item must be returned in the condition in which it was received.  You must request a Return Authorization number (RA#). Upon receipt of the RA#, repack the items, enclose a copy of the original invoice, and return the package within 5 days via mail, UPS, RPS, Federal Express, or any other courier that issues a tracking number. You will pay return shipping fees.